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Privacy Policy

Last updated

This policy explains how RR Media & Event Management (“RR Media”, “we”) handles personal data when you use rrmedia.ae, chat with our assistant or contact us. We follow the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, for visitors from the EU, the GDPR.

Who we are

RR Media & Event Management, Faham Doors Building, Airport Road, Al Manhal, Abu Dhabi, United Arab Emirates. Contact: r.rmediaevent@gmail.com, +971 56 532 0721.

What we collect

  • Enquiry details you type into our quote, contact or package forms: name, phone, email (optional), company and project details.
  • Chat messages you send to the website assistant, and any name, phone or service interest you share there.
  • Technical data needed to run and secure the site: IP address, browser type and request logs, kept for security and rate limiting.

We do not collect payment card details, ID numbers or sensitive personal data through this website.

Why we use it

  • To reply to your enquiry and prepare a quote (our legitimate interest and steps before a contract).
  • To provide services you have bought from us (contract).
  • To protect the website from spam and abuse (legitimate interest).
  • To send marketing only if you ask us to (consent). You can opt out at any time.

Who we share it with

Only with service providers who help us run the website and reply to you, under contracts that protect your data:

  • Website hosting and security (for example Vercel and Cloudflare).
  • Email delivery for enquiry notifications (for example Resend).
  • The AI model provider that powers the chat assistant (Anthropic). Chat messages are sent to generate replies and are not used to train their models under the commercial terms.
  • WhatsApp (Meta), only when you choose to continue a conversation there.

Some of these providers process data outside the UAE. Where they do, we rely on contractual safeguards as permitted by the PDPL.

How long we keep it

Enquiries are kept for up to 24 months, or longer if you become a client and the data is needed for the contract or legal obligations. Security logs are kept for up to 90 days.

Your rights

You can ask to access, correct or delete your data, restrict or object to its use, or withdraw consent. Email r.rmediaevent@gmail.com and we will respond within 30 days. You may also complain to the UAE Data Office.

Cookies

See our Cookie Policy.

Changes

We will update this page if our practices change and show the date of the latest version above.